Frequently Asked Questions

What is the best colour combination?
Keep in mind the colour of the item and how it contrasts with the imprint colour. For example, we sometimes receive a request of printing a black item with red imprint. This combination offers the least contrast, but if we switch this to a red item with a black imprint, this will result in a more legible message. Combinations such as dark blue with white and yellow items with black will yield the highest contrast. If you have any questions regarding choosing the right colours, contact us and we'll help you choose.

> View Colour Charts

How long does it take to receive my order?
Each order is custom coloured and then imprinted, requiring up to 7-10 days for production. We then ship via DPD. Depending on your shipping location, it can take up to 2-6 days shipping days to receive your order.

How much does shipping cost?
Delivery charge UK = £5.00
Delivery charge Europe = £15.00
All orders are shipped via DPD

What product and imprint colours are available?
We offer a large selection of product and imprint colours. You can create contrasting colour combinations when customising your items. Click on the following link to view the colour charts.

> View Colour Charts

How do I submit my logo for imprinting?
When you select an item, you'll have the option of using text and logo options. For a logo imprint, simply click the "browse" button and upload your logo. For tips and requirements on file formats, please visit the following page.

> Artwork Preparation

What are the imprint areas?
Imprint areas vary by product and size. See our Artwork Preparation section for details.

Do you offer a proof prior to printing? 
We can provide an actual proof prior to production. There is a £20 charge to create the physical proof and will delay the order pending your approval. Most orders don’t require a proof. Customers typically only consider this when ordering 5,000 or more of a particular item.

Can I get a refund?
We can only accept returns for unused or unopened products returned within 30 days of the order. Purchaser is responsible for shipping costs to return the products. Customer must attach Return Material Authorisation (RMA) number that will be provided by our Customer Service Department. Returns are only made in the form of payment which the customer used to purchase the product.

Customised products are non-refundable. We do not approve any customer proofs. If your product arrived and it did not match the proof, we will work with you to make this correct. If you received an incorrect product or Golftees.co.uk has made an error, we will pay freight costs and send you the correct item for the inconvenience.

What if my completed order contains an error?
When submitting information for customisation, please be very careful to inspect your entry as well as your receipt to ensure correct spelling and desired message. We have, on occasion, noticed errors in copy submission and have contacted customers to make necessary changes. Unfortunately, we’re unable to proof all entries. Errors resulting from customer submissions on imprinted items cannot be refunded. In the rare instance this occurs, there may be an available discount to help defer the overall cost of reprinting.

In the unlikely event our staff makes an error, we will gladly re-print the items at no cost to you. A call tag will be sent to return the incorrect product, or we may ask or suggest that you donate the items to a local school or organisation that can make use of the items at our discretion.